Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.
Please be aware that multiple presentations will take place during this session commencing at 06:15PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.
Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.
Europe (CET): 4th February 2021 8:15 am to 9:00 am
US (EST): 4th February 2021 2:15 am to 3:00 amDownload Event Paper