2–5 February 2021


Thematic Discussions

Design enabling plurality of voices, re-distribution of power


Presenting Author(s): Satu Miettinen and Nicola Morelli
02 February 2021
Add to Google Calendar, Outlook Calendar or iCal.

This panel discussion talks about how design can enable inclusion of multiple voices, views and value sets into the process of designing. It will address the shortcomings, limitations and challenges that design has in creating reciprocity or decolonizing setting in these processes. It will address difficult questions of distribution of power both during the design process and the impacts of it after design. It will also ponder how the plurality of voices and questions of power impact on the concept of design itself and redefining this?

Chaired by Satu Miettinen and Amalia de Götzen

Please note, if you are referencing any comments, questions and discussions from this particular event, please follow this citation guideline:
ServDes.2020. (2021, February 2). Thematic Discussion: Design enabling plurality of voices, re-distribution of power [Conference video recording]. Retrieved from https://servdes2020.org/events/15-design-enabling-plurality-of-voices-redistribution-

If you are quoting, please acknowledge the speakers surname in the citation, eg. “Thank you very much” (surname in ServDes.2020, 2021).

Creative Commons License (attribution, non-commercial and no-derivative international license CC BY-NC-ND 4.0) for the video recording applies to the video and documents. https://creativecommons.org/licenses/by-nc-nd/4.0/

Download Event Paper

Satu Miettinen
Satu Miettinen
University of Lapland, Finland

Satu Miettinen is a professor of service design at the University of Lapland. She works as a dean of the Faculty of Art and Design. For several years she has been working with service design research and authored number of books and research publications in this area. She is working with SINCO service prototyping and simulation research environment. Her research interests are in the areas of service design including the areas of social and public service development, citizen engagement and digital service development. She is PI and co-ordinator in several national and international design research projects funded by European Commision Horizon 2020 program and the Academy of Finland. Satu Miettinen is also an active artist and designer in the area of socially engaged art and ecofeminist photography. She has a long history in artistic work with Namibian and South African communities in crafts and design development work in numerous projects.

Ricardo Sosa
Ricardo Sosa
Auckland University of Technology

Ricardo Sosa is Associate Professor at Auckland University of Technology and holds adjunct positions at Monash University and Nanyang University of Technology Singapore. He teaches and conducts research in design and creative technologies with an emphasis on creativity for social justice.

Gabrielle Bendiner-Viani
Gabrielle Bendiner-Viani
Buscada, The New School, US

Dr.Gabrielle Bendiner-Viani is an urbanist, curator, and artist practicing new modes of public arts, design, and urban research for community engagement, and is author of Contested City: Art and Public History as Mediation at New York's Seward Park Urban Renewal Area (University of Iowa Press, 2019). She is principal of the design and research studio Buscada and teaches urban studies and public art at the New School. She was postdoctoral fellow in visual culture at the International Center of Photography and holds a PhD in environmental psychology from the Graduate Center, CUNY. She regularly consults with arts and culture organizations on community and art engagements and strategic visioning. Her creative practice has been shown at institutions including MIT, the Brooklyn Public Library, the Center for Architecture, Artists Alliance/Cuchifritos Gallery & Project Space, the Sheila C. Johnson Design Center, and Tate Britain. Her work on cities, culture, and photography has appeared in journals, including Visual Studies, Urban Omnibus, Space and Culture, Society & Space, and Buildings & Landscapes.

Joanna Rutkowska
Joanna Rutkowska
Tallinn University, Estonia

Joanna is an Information technology graduate, design researcher and service designer. Her urge to make technology more humane has driven her towards a career in design. As part of her Ph.D. studies at Tallinn University in Estonia, she is conducting research on service design entitled “Actionable service design deliverables.” She is the author of numerous scientific publications in the field of service design and design methods. Since 2013 she has been one of the authors of the “User Experience and Product Design in Poland” report. Her research interests include developing design strategies for supporting the cooperation between service design consultants and their clients. She is an advocate of co-creation as an approach to problem-solving. She is also interested in exploring design processes in the era of artificial intelligence.

Peter West
Peter West
RMIT University

Peter West is an academic in RMIT’s School of Design and co-lead of Bundyi Girri. Peter’s research has seen him engage with Indigenous Nations across Australia. This has led to a teaching practice which focuses on non Indigenous students contextualising their design practices in relation to Indigenous sovereignty. This has consequently been the impetus for RMIT’s Bundyi Girri strategy. Bundyi Girri is RMIT’s university wide change strategy which supports non-Indigenous people into an awareness of their role and ongoing responsibility in their relationship with Aboriginal and Torres Strait Islander people.

Tristan Schultz
Tristan Schultz
Relative Creative

Tristan Schultz is a descendant of the Gamilaroi people along with an eclectic mix of European genealogies. He is an interdisciplinary designer, strategist and researcher with a B.Design, M. Design Futures with Honours and a PhD in Design. His work intersects foresight and futures thinking, decolonial thinking, strategic design, mapping, Indigenous Knowledge, arts and culture and sustainability. He is affiliated with multiple universities and is Founder and Co-Director of a Jellurgal (Burleigh Heads, Gold Coast) strategic design agency Relative Creative, that focuses on designing communication, strategies, experiences and events that help people think, talk and mobilise sustainable futures. He is also one of eight international comrades in the Decolonising Design Group. Tristan has spearheaded critical design-led conversations, published, led major projects and collaborated nationally and internationally.

Amalia de Götzen
Amalia de Götzen
Aalborg University, Denmark

Amalia de Götzen is associate professor at Aalborg University in Copenhagen where she coordinates the Master in Service Systems Design. Her research activity focuses on Digital Social Innovation and in particular on the intersection between Interaction Design and Service Design. She is interested in tools and methods that bridge the analog and digital world of services. She participated to several european projects as investigator and work package leader.