Joanna is an Information technology graduate, design researcher and service designer. Her urge to make technology more humane has driven her towards a career in design. As part of her Ph.D. studies at Tallinn University in Estonia, she is conducting research on service design entitled “Actionable service design deliverables.” She is the author of numerous scientific publications in the field of service design and design methods. Since 2013 she has been one of the authors of the “User Experience and Product Design in Poland” report. Her research interests include developing design strategies for supporting the cooperation between service design consultants and their clients. She is an advocate of co-creation as an approach to problem-solving. She is also interested in exploring design processes in the era of artificial intelligence.