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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Short Paper

Being community and culturally-led: Tensions and pluralities in evaluating social innovation

06:00PM

07:00PM
Presenting Author(s): Joyce Yee, Yoko Akama, Khemmiga Teerapong
05 February 2021
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Please be aware that multiple presentations will take place during this session commencing at 06:00PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

Evaluating benefits for society is a common requirement for most social innovation programmes, yet evaluating social impact is one of the most challenging tasks. This challenge has salience for service design and designing social innovation – both fields that seek to make social impact. This paper shares insights from researching social innovation practices in Southeast Asia. We draw attention to intelligent ways practitioners in Cambodia, Indonesia, Malaysia, Myanmar and Thailand are evaluating work with social outcomes, and from this, we generate a propositional framework that supports the core principles observed. We place this framework alongside dominant and traditional models of evaluation to highlight epistemic, political and power differences between them, and reinforce the importance of diversifying evaluative approaches. We demonstrate how alternative evaluative practices are community and culturally-led through specific examples, to reinforce the core principles of building trust, participatory collaboration and being grounded in place, culture and locality.

Europe (CET): 5th February 2021 8:00 am to 9:00 am

US (EST): 5th February 2021 2:00 am to 3:00 am

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Joyce Yee
Joyce Yee
Northumbria University, UK

Joyce Yee is Associate Professor at the School of Design, Northumbria University, UK. Joyce’s research explores how design is used to support, enable and drive change through the creation of innovative practices in organisations. She co-founded the Designing Social Innovation in Asia-Pacific network (www.desiap.org) in 2015 with Yoko Akama. DESIAP is virtual learning network for social innovation practitioners using design to support their work. She has co-authored books on the future of design practice. Her lastest book, Transformations (2017), documented how design can support culture change and innovation in organisations. Recent research includes an investigation into the societal impact of creative districts in Thailand and the development of an evaluation framework to measure social impact in social innovation programmes.

Yoko Akama
Yoko Akama
RMIT University

Yoko Akama is Associate Professor in the School of Design, RMIT University. Her practice is shaped by various Japanese philosophies of between-ness and mindfulness, to consider how plural futures can be designed together. She is a recipient of several national and international awards for collaborative work with self-determining Indigenous nations and regional communities preparing for disaster. Recent works include a co-authored book on Uncertainty and Possibility by Bloomsbury, and co-leading the Designing Social Innovation in Asia-Pacific network with Joyce Yee. She is also the co-founder of Service Design Melbourne network and active in building its community.

Khemmiga Teerapong
Khemmiga Teerapong
Bangkok University

Khemmiga Teerapong has been working as a design educator and graphic design practitioner since 2004. She completed her Bachelor of Fine Arts in visual communication design from Silpakorn University, Thailand and Master of Arts in graphic design from the University of the Arts London, UK. Khemmiga is interested in the design research methodology in graphic design. She undertook a PhD degree RMIT University, Australia. Her PhD focuses on developing research methods for graphic design.