Overarching servitization processes in industrial manufacturing – a scoping review
Please be aware that multiple presentations will take place during this session commencing at 07:45PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.
This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry.
We identified five main topics: business models, organisational aspects, value creation, collaborative networks, and servitization strategies. Moreover, servitization research appeared to be concentrated in Europe, in particular in the United Kingdom and Nordic countries. We found only one paper that met all our selection criteria: service design and business model design within technology-intensive manufacturing firms, collaborating in networks and addressing end-customer needs. This research gap provides a direction for a further deep dive in what we call overarching Servitization; we will focus on designing product-service systems throughout customer supply networks.
Europe (CET): 5th February 2021 9:45 am to 10:45 am
US (EST): 5th February 2021 3:45 am to 4:45 amDownload Event Paper