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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Short Paper

Hear hear! Why sound in service design should matter

06:15PM

07:00PM
Presenting Author(s): Ana Kustrak Korper, Vanessa Rodrigues, Johan Blomkvist, Stefan Holmlid
04 February 2021
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Please be aware that multiple presentations will take place during this session commencing at 06:15PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

Current tools and techniques used in everyday design practice are focused on managing the complex information of service systems primarily through visualization. The visual in methods has become a dominant norm prevalent in service design practice. In wanting to counteract the emphasis on visualization, we direct attention to qualities of sound in natural and structured form. This conceptual paper offers two important contributions. First, we propose sound as an alternative representation medium to augment design tools and methods. Second, since sound as representation is an under-explored concept, we suggest a conceptual framework. The conceptual framework introduces an understanding of sound as persistent or performative. As such, it serves as a starting point to guide the exploration of sound as a medium of representation in service design, in a way that complements existing tools and methods.

Europe (CET): 4th February 2021 8:15 am to 9:00 am

US (EST): 4th February 2021 2:15 am to 3:00 am

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Vanessa Rodrigues
Vanessa Rodrigues
Linköping University

Vanessa Rodrigues is a doctoral student in design at Linköping University, Sweden and a former Marie Sklodowska – Curie research fellow within the Service Design for Innovation Network. Her PhD research focuses on fostering a more nuanced understanding of resilience in service systems that better accounts for how to enable much needed service system resilience through service design. Other areas of research interest include the future of service design as well as designing for service systems, social impact services, nomadic welfare, healthcare and policy. She holds a M.Sc. in International Business from Maastricht University, The Netherlands and has prior work experience in hospitality and consulting.

Johan Blomkvist
Johan Blomkvist
Linköping University

Johan Blomkvist is a senior researcher at the Computer and Information Science Department at Linköping University. His research focuses on service prototyping and understanding the relationship between people and physical manifestations of service and design artefacts. Based on research within cognitive science and related fields, he has suggested new tools and explored existing ones throughout the development of service design in an academic context.

Ana Kustrak Korper
Ana Kustrak Korper
Linköping University

Ana Kustrak Korper is a PhD candidate at the Linköping University, Sweden. She was an early-stage researcher at the EU fellowship Service design for innovation network (SDIN), part of Marie Curie Innovative Training Programme, starting her PhD at the Faculty of Engineering, University of Porto in Portugal and continuing it at the Linköping University. Her educational background is in business and management, and musicology. Her research focuses on service design as an innovation practice especially in technology-driven organizations.