2–5 February 2021


Short Paper

Understanding uptake to support mobile service design - towards a practical model to assess the uptake of a mobile application supporting clients with drug and alcohol addiction


Presenting Author(s): John Murphy, Frederica Densley, Stuart Ross
04 February 2021

Please be aware that multiple presentations will take place during this session commencing at 07:15PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

‘eRecovery’ is a suite of software providing an adjunct to clinical support for clients with a substance addiction to help manage relapse behaviour. As part of working on the design and implementation of a 24-month trial of eRecovery, we have created a practical, situated model of the uptake and use of the client facing mobile application software. The model supports organising, visualising and communicating the adoption, appropriation and on-going routine use of the technology. Factors at each stage in the model provide positive and negative tensions that determine whether and how a client progresses from one stage to the next.

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John Murphy
John Murphy

John runs Design4Use, an independent consultancy in Melbourne specialising in User Experience research, design and testing. He has over 20 years of experience with a background in computer science and engineering.

His skills and experience across many industries include banking, government, retail & telecommunications. John firmly believes that maintaining the customer’s voice throughout a project will lead to more effective, usable and ultimately successful systems and businesses.

Qualifications include a Masters degree in HCI and Ergonomics from University College London, a Post-graduate Diploma in Computer Science and a Bachelor of Mechanical Engineering.

Stuart Ross
Stuart Ross
University of Melbourne

Stuart Ross is Enterprise Professor in the School of Social and Political Sciences at the University of Melbourne. His research interests include sentencing decision making, criminal justice population modelling, and the evaluation of criminal justice programs. His recent work includes evaluations of release transition programs, court programs (Neighbourhood Justice Centre, Court Integrated Services Program and family violence courts) and the development of an instrument for assessing risk and need in Victorian prisoners and offenders. He is currently working with the Neighbourhood Justice Centre on measuring outcomes for small-scale court programs. He was Chief Investigator on an Australian Research Council Discovery Project on procedural justice for victims of crime, and a participant in three ARC Linkage Projects on mentoring of women released from prison, over-representation of indigenous offenders in the justice system, and the integrated reform of responses to family violence. Prior to joining the Department of Criminology, he was Director of the National Centre for Crime and Justice Statistics in the Australian Bureau of Statistics. He is the co-author of Sentencing Reform and Penal Change: The Victorian Experience (with Arie Freiberg, Federation Press, 1999) and Crime, Victims and Policy: International Experiences, Local Experience (with Dean Wilson, Palgrave, in press).