John runs Design4Use, an independent consultancy in Melbourne specialising in User Experience research, design and testing. He has over 20 years of experience with a background in computer science and engineering. His skills and experience across many industries include banking, government, retail & telecommunications. John firmly believes that maintaining the customer’s voice throughout a project will lead to more effective, usable and ultimately successful systems and businesses. Qualifications include a Masters degree in HCI and Ergonomics from University College London, a Post-graduate Diploma in Computer Science and a Bachelor of Mechanical Engineering.