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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Student Forum

‘Discovering the reason that underlies unreason’: Developing designers’ intuition to guide decision-making in the design process

09:15AM

10:00AM
Presenting Author(s): Leander Kreltszheim
05 February 2021
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Please be aware that multiple presentations will take place during this session commencing at 09:15AM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

Intuitive decision-making is often referred to as a key characteristic of human-centred design (HCD): Brown (2009) advises designers to ‘sometimes just choose the right partner, clear the dance floor, and trust our intuition’; IDEO (2009) similarly describes HCD as an ‘inherently intuitive process’ and encourages designers to ‘always feel like you have the space to explore a hunch’. However, while designers often reference ‘gut feelings’ and ‘a-ha moments’ in their practice, few are able to confidently identify when intuitive decision-making has taken place, or effectively navigate the seemingly paradoxical interplay between their conscious, ‘rational’ reasoning and more intuitive decision-making processes.

Recent research from cognitive psychology affirms that intuition can play a crucial role in helping individuals to make effective decisions – under certain conditions. Through a postgraduate, practice-based research project, I explore how designers might access, identify and describe intuition as part of their design practice, using reflective practice and creative research tools. In addition to this, and faced with realities of researching in the midst of the COVID-19 pandemic, my work also ended up being an exploration of how humans, not just designers, navigate intuitive decision-making in a period of uncertainty and crisis. My own reflections on how I used intuition to guide decision-making across the project also forms a central part of this work.

There is often a perceived tension between analytical and intuitive approaches to decision-making. This study is a first step towards providing human-centred designers with the confidence to embrace both rational thinking and intuition as valid and vital ‘tools’ for decision-making. Through exploring emerging research in other disciplines (such as nursing and business leadership), this study has the potential to have a significant impact on the outcomes of design in the future.

Europe (CET): 4th February 2021 11:15 pm to 12:00 am

US (EST): 4th February 2021 5:15 pm to 6:00 pm

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Leander Kreltszheim
Leander Kreltszheim
RMIT University

Leander is a social designer whose career focus is using her personal strengths and skills to improve the lives of others. She works as Service Design Advisor for Mission Australia, a national not-for-profit organisation that strives to reduce homelessness and strengthen communities across Australia.

A founder of Melbourne’s ‘Innovation in Not-for-profit’ network and member of Service Design Melbourne’s ‘Design and Ethics’ committee, she is a connector of people, a seer of patterns, an asker of unique questions and likes testing new ideas where she observes gaps and opportunities.

Leander is currently completing her final semester in the Master of Design Futures (RMIT University). Her research interests include exploring the role of intuition within the design process and she recently presented at Design Leadership 2020 on the importance of psychological safety within the design community.