2–5 February 2021


Short Paper

Conceptual design framework for digital technology assisted service system


Presenting Author(s): Kentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo
03 February 2021

Please be aware that multiple presentations will take place during this session commencing at 10:30AM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

Digitalization is a strong enabler to increase the productivity of existing services and develop innovative services. Meanwhile, the ethical and societal concerns about the negative impact of digital technologies are also growing. In addition to the principles and guidelines for development and use of digital technologies, there is a need for a design methodology to integrate them in services in a harmonized manner.

In this study, we suggest a conceptual design framework for digital technology assisted service systems (DSS). This framework is based on several theoretical foundations including service system design, scenario design, value sensitive design and institutional theory. Our framework illustrates DSS with four layers (value, actor, digital and institution) and its transition in order to clarify required design elements for socially-conscious development and integration of digital technologies.

Europe (CET): 3rd February 2021 12:30 am to 1:30 am

US (EST): 2nd February 2021 6:30 pm to 7:30 pm

Download Event Paper

Kentaro Watanabe
Kentaro Watanabe
National Institute of Advanced Industrial Science and Technology, Japan

Kentaro Watanabe, Ph. D is a senior researcher at Human Augmentation Research Center, National Institute of Advanced Industrial Science and Technology (AIST) in Japan. His research domains are service engineering, design, and innovation. He is specifically interested in technology integration and digitalization in service systems. He received his Bachelor and Master of Engineering from the University of Tokyo, and Doctor of Engineering from Tokyo Metropolitan University. He has several years’ experience of product and business development in private companies. He was a visiting researcher at VTT Technical Research Centre of Finland Ltd (2016-2017). He serves as a board member of Society for Serviceology (an academic society of service research in Japan) since 2018. He is also engaged in standardization activities from the service design perspective in ISO/TC 159 (ergonomics) and TC 324 (sharing economy).

Yusuke Kishita
Yusuke Kishita
University of Tokyo

Yusuke Kishita, Ph. D has been working as Lecturer at the University of Tokyo since 2016. His research interests include scenario design for sustainable futures, backcasting, roadmapping, and circular economy. He is involved in several research projects regarding, e.g., sustainable consumption and production (SCP), service system design, and mobility system. Prior to taking the current position, he worked at Osaka University as Postdoc and Assistant Professor (2011-2014) and National Institute of Advanced Industrial Science and Technology (AIST) as Research Scientist in 2015. He served as Guest Researcher at Technische Universität Braunschweig (August-November 2019) and Visiting Academic Fellow at University of Cambridge (December 2019-February 2020). He holds MSc and Ph.D. in Mechanical Engineering from Osaka University. He has been appointed as one of The University of Tokyo Excellent Young Researchers in 2017.

Tsunetomo Kaito
Tsunetomo Kaito
University of Tokyo

Kaito Tsunetomo is a graduate student at the University of Tokyo. He is majoring in Precision Engineering. His research interests include service system design, participatory design, and design engineering. He has been engaged in a service system design research project as a technical trainee at National Institute of Advanced Industrial Science and Technology (AIST) since 2019. He got his bachelor's degree in Precision Engineering from the University of Tokyo.