应对中国多元化的服务设计之道: The Tao of service design in facing pluralities in China
This panel will discuss the context of China, a culture with 5000 years, that has developed rapidly in recent decades. Traditional cultures, industries and social organizations are impacted by accelerated influence of on-line and artificial intelligence technologies. The panellists, Associate Professor Gao Bo (Tongji University), Associate Professor Hu Ying (Hunan University), and Associate Professor Fan Qiangqiang (Northeastern University) are researchers examining various service design practices in these areas to discuss tensions, paradoxes and pluralities of what service design could offer. They will cover how to balance the traditional with the modern, relationships between people and technology, and how service design needs to respect and pay attention to create a more human and sustainable futures.