Loading...

ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Short Paper

Service Designing in Psychiatric Care

05:15PM

06:15PM
Presenting Author(s): Melisa Duque, Laurene Vaughan, Sarah Pink, Shanti Sumartojo
03 February 2021
Add to Google Calendar, Outlook Calendar or iCal.

Please be aware that multiple presentations will take place during this session commencing at 05:15PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’- the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016 -2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.

Europe (CET): 3rd February 2021 7:15 am to 8:15 am

US (EST): 3rd February 2021 1:15 am to 2:15 am

Download Event Paper

Melisa Duque
Melisa Duque
Monash University

Research Fellow at the Emerging Technologies Research Lab, and full-time member at the Department of Design at Monash University. As a design researcher, my work sits at the intersection of Everyday Design, Participatory and Design Anthropology.

Diseñadora e investigadora colombiana, viviendo en Australia. Interesada en practicas de diseño cotidiano para la revaluación y bienestar. Trabajando con temas de reúso, salud y tecnología.

Laurene Vaughan
Laurene Vaughan
RMIT University

Laurene Vaughan PhD is Professor of Design at RMIT University, where serves as Dean in the School of Design, and is Co-Leader of the Design Futures Lab. Laurene was invited to the position of Neirenberg Chair, Distinguished Professor of Design, at Carnegie Mellon University, 2012 – 2013. She is on the Advisory Board of the Centre for Design Research, Norway. Internationally recognised as a leader in interdisciplinary and applied design research. Laurene’s research investigates the interactive and situated nature of cultural production and the practices that enable this – both analogue and digital. She was a lead researcher on the Circus Oz Living Archive Project (archive.circusoz.com) and co-editor of Performing Digital (Palgrave). Her most recent publication is Practice Based Design Research (Bloomsbury Academic). Laurene is a Chief Investigator on the Design for Wellbeing research project with Bendigo Hospital. Her most recent edited collection Designing Cultures of Care (Bloomsbury Academic).

Sarah Pink
Sarah Pink
Monash University

Sarah Pink is Professor and Director of the Emerging Technologies Research Lab at Monash University. She is known internationally for her work in design anthropology, innovation in ethnographic and futures research methodologies, and bringing together academic scholarship, applied and video practice. Her recent and current work focuses on emerging technologies, automation and futures, including in the areas of mobilities, future of work, and homes. She undertakes this work across often international and interdisciplinary projects funded by organisations including the Australian Research Council (Australia), Vinnova (Sweden) and the Economic and Social Research Council (United Kingdom). Sarah has published many academic books, chapters and peer refereed articles.

Shanti Sumartojo
Shanti Sumartojo
Monash University

Shanti Sumartojo is Associate Professor of Design Research in the Faculty of Art, Design and Architecture and a member of the Emerging Technologies Research Lab at Monash University. Her research explores how people experience their spatial surroundings, including both material and immaterial aspects, with a particular focus on the built environment, design and technology, using ethnographic methodologies. This includes ongoing work on urban public space, robotic technologies and memorials and commemorative sites. Her recent publications include Atmospheres and the Experiential World: Theories and Methods (with Sarah Pink).