Service Design in the Philippines: Tensions in Human-Centred Design and humane design
Please be aware that multiple presentations will take place during this session commencing at 05:15PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.
Services are the largest contributor to the Philippines’ economy, prompting the necessity of exploring what service design might contribute to the country. This paper seeks to explore what service design means in a country like the Philippines, where business interests, customer demands, and working conditions of service staff rarely intersect as a result of imbalanced power dynamics. It presents practice notes detailing the tensions between desirability as a function of satisfying user wants and needs and as a function of large scale societal impact, and proposes a way forward through designing with compassion.
Europe (CET): 3rd February 2021 7:15 am to 8:15 am
US (EST): 3rd February 2021 1:15 am to 2:15 amDownload Event Paper