Claudio Pinhanez is a scientist, a professor, and innovator. He currently leads a group of about 20 researchers at the IBM Research laboratory in Brazil focused on the development of next-generation conversational systems. Claudio got his PhD. in 1999 from the MIT Media Laboratory where he did multidisciplinary research on computer vision and narrative-based interactive spaces. Since then he has worked at IBM Research on advanced ubiquitous computing systems, service design, social media analytics and, more recently, multi-user/bot chat systems. Claudio has more than 100 articles and abstracts published in international conferences and journals, including 3 best paper awards; 4 patents awarded in US, Japan, and Europe; and tutorials at SIGGRAPH. He is a Senior Member of ACM, a member of the IBM Academy of Technology, and an associated editor of 3 scientific journals.