Nick Jumara is currently Senior Editor at Right Angle Studio. His background is in research, writing and design. Having worked primarily in publishing in New York and Asia before coming to Australia, Nick pursued a Masters in Communication Design at RMIT to investigate how a better understanding of design might lead to new ways of thinking about crafting narratives about people and places. Nick then joined the creative and strategy teams at Right Angle Studio to understand more about branding and urban strategy. At Right Angle, he began to employ Service Design methods to better understand people’s behaviour in cities. Within the development of research methods and tools for better understanding people in cities, Nick turned the lenses of Service Design back on the studio to prompt the development of new ways to understand how we work and how we might best deliver complex creative projects for people and places.