2–5 February 2021


Martina Rossi

Martina is a Service Designer, Researcher and Assistant Professor at the Department of Design of Politecnico di Milano. Her first corporate job as project manager in the customer experience team of Vodafone fostered her critical interest towards a better understanding and impactful application of design practices within companies. She pursued a PhD about ""Human Resource Design"", a model of integration of design principles with human resource management. She currently works as a researcher and consultant on codesign processes, design thinking and HR management both for private and public sector. She is active in engaging the enlarged service design community based in Milan in a discussion about the discipline, therefore she co-organizes the Service Design Drinks Milan.