2–5 February 2021


Short Paper

Experimenting with design tools for just public services


Presenting Author(s): Paula Hardie
02 February 2021

Please be aware that multiple presentations will take place during this session commencing at 05:00PM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

The emergence of digital public services in Australia is evidencing a techno-colonisation of service design imaginaries. This paper considers how design tools are mediating this process. A workshop with seven designers experimented with four speculative and decolonising design tools to interrogate three areas of public services. The resulting maps and design fictions suggest just public service futures might be envisioned through design tools that make socio-political tensions more visible.

Europe (CET): 2nd February 2021 7:00 am to 7:45 am

US (EST): 2nd February 2021 1:00 am to 1:45 am

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Paula Hardie
Paula Hardie
Griffith University, Brisbane

Paula is a designer and PhD candidate at the Queensland College of Art, Griffith University in Brisbane. She works at multi-disciplined design lab, Relative Creative, designing communication, strategies, experiences and events that help people think, talk and mobilise sustainable futures. Her PhD research focuses on how design tools and methods are used in public service design to advance social and climate justice. Paula has a Bachelor of Design Futures (Honours) from Griffith University and is an experienced tertiary educator in communication design. Drawing on her background in socially-engaged and non-profit sectors in areas of food, homelessness, waste, education events, and cultural communication, Paula orients her design practice toward futures that are responsible, sustainable and fair for all.