Practice Notes on designing for change
Please be aware that multiple presentations will take place during this session commencing at 10:30AM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.
Service Design Projects often require organisations to undergo significant changes in the way they operate. The conditions driving this need for change often create an environment where those people required to undergo it have the least capacity for that change, impeding the implementation of re-designed services. Applying a designerly approach to people’s capacity to engage with change offers a unique way to overcome these barriers. These practice notes identify ways design interventions including compassion practices might help organisations engage successfully in a change process.Download Event Paper