2–5 February 2021


Zeynep Falay von Flittner

Zeynep Falay von Flittner has over 15 years of international experience in service design and design leadership. Currently as design director at Hellon, Zeynep helps organisations to transform their culture into a more user centric-direction and encourages them to use strategic design to create better customer experiences and business impact. Before joining Hellon, Zeynep has worked as design director at Fjord, where she helped establish and grow the Fjord Istanbul office as well as designed digital services for large companies, including Nokia, TeliaSonera, Danske Bank, Turkcell and Garanti Bank. Zeynep has experience in building and managing design teams, consulting companies in customer centric innovation and transformation, as well as teaching service design.