Joannes Barend Klitsie
J.B. Klitsie is a PhD candidate at the Delft University of Technology at the Faculty of Industrial Design Engineering (Department of Design, Organisation and Strategy). Barend studies how the infrastructure of service organisations can be (re)designed to realize design driven organisational transformation. His research topics include innovation implementation, organisation- and service design, the Valley of Death, transformation through design and design innovation. In his PhD research, Barend is practice-driven and uses an Action Research methodology.