Dr Penny Hagen assists organisations and teams to apply participatory and developmental approaches to the design and implementation of strategy, programs, policies and services with a social outcomes focus. Penny’s work sits at the intersection of design, wellbeing and systems change. She has worked across Australia and New Zealand with the community, academic and commercial sectors to support locally-based solutions to complex health and social issues. She is currently the Director of Auckland Co-design Lab (the Lab), helping to build co-design and social innovation capacity across public service and community teams. The Lab’s workstreams focus on co-design ethics, policy by design, experimentation in complexity and place-based design and evaluative practice.