Sylvan Lobo is a Design Researcher with over 10 years of professional experience at TCS Innovation Labs – Mumbai. He is currently engaged in research in Service Design, focusing on adaptations of methods and tools to design for organizational and public services. His design interests also include qualitative studies, HCI for less-literate and visually impaired users, usable security and data visualization. He is an author of over 15 research papers and is a co-inventor of multiple patents. He is a graduate of IDC School of Design - IIT Bombay, with a specialization in Interaction Design, and a Master of Computer Applications from Goa University, India.