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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Ravi Mahamuni

Ravi Mahamuni, a service design researcher and practitioner, is leading Design Research at Tata Consultancy Services and pursuing his PhD in Service Design from Indian Institute of Technology Guwahati, India. He is a Bachelor of Electronics Engineering, Postgraduate Diploma in Advanced Computing and MBA. He has twenty-four years of industry experience in diverse roles. He is an author of 18 plus research papers and lead inventor of 10 plus patents. His research interest is the aspects that inform design for change, service design for scale and how service designers can facilitate the change that people and communities desire. Due to his technology and management background, he believes in technology as an enabler while humanizing the services. He is a lead service designer for various in-house service design initiatives like employee onboarding, employee integration and employee referral services. He has developed ten plus technology products and anchored several service design projects.